Frequently asked questions.

Booking

Scheduling your next visit is easy — book online, email us at info@salonpatrick.com, or call 330.562.9011 to speak with one of our guest experts.

To ensure your appointment is secured, we require a card on file for all guests. Your card information is securely encrypted in our system to keep it safe. You can add your card when booking online or in person with one of our guest experts. If you prefer, you can enter your card details during the online booking process at checkout (your card will not be charged). This keeps your information securely stored for future appointments.

Appointment + Cancellation Policy

Same Day Cancellations + No-Shows- Need to cancel your appointment but can’t find the time to call and speak to one of our guest experts? Don’t worry we have other options!

You can call outside of business hours and leave a voicemail at 330.562.9011, text us through our SMS Chat at 855.788.7558, or email us at info@salonpatrick.com.

All appointments must be cancelled/rescheduled 24hrs+ prior to the scheduled appointment time. Any appointments cancelled outside of this window or are no-showed are subject to charge.

Running Late- If you are running late for an appointment, we’ll do everything we can to accommodate your service. If your visit cannot be accommodated by your stylist/technician you may be subject to charge.

Retail + Returns

We take pride in providing the total salon experience at Salon Patrick, and that does not end at the door. We want you to love your hair, skin, and nails in salon and at home. Offering industry leading hair and skincare products, we want you to be satisfied with every product you take home. If you are not 100% satisfied with your product purchase you may exchange with another product of equal or lesser value, or add a credit to your Salon Patrick account to use on future product or services. We do not offer cash back or credit card refunds for returns.

Accepted Payment Types

We accept Cash, Check, Salon Patrick Gift Cards, and Credit/Debit cards including Mastercard, American Express, Visa, and Discover.

Gift Cards

A Salon Patrick gift card is the perfect gift for any occasion! You are able to add any dollar amount or service(s) of your choice. Gift cards can be redeemed for salon retail and/or services. Gift cards do not expire.

Salon Patrick also offers e-gift cards available for purchase at any time.

Gift cards must be presented at the time of use. They are non-refundable and have no cash value. We are not responsible for lost, stolen, or damaged cards.

Gift Certificates

Salon Patrick Gift Certificates are presented when we have a sale or promotion that has an expiration date.

Gift certificates must be presented at time of use. Are non-refundable. Have no cash value. Expire on date stated on certificate. Are not redeemable for any other services or products. We are not responsible for any lost, stolen or damaged certificates.